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DOMAIN NAMES - FAQ
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Frequently Asked Questions

DNS
Q. How long does it take to get my domain working?
A. It takes 12-72 hours for a domain to fully propagate. Click here for more information about the propagation period

Q. What do I set my domains name servers to?
A. Your welcome email will contain all the relevant information.

Control Panel
For step-by-step video instruction on using all features of your Control Panel HERE

Q. Do you have a manual for the control panel?

A. Login to your Control Panel and at the bottom on the left you will see a link named DOCUMENTATION. This gives you step by step details about all features in your control panel

Please go HERE for step by step video instructions using every feature of the control panel

Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel

Q. How do I make subdomains?
A. To make a subdomain login to your control panel and click "subdomains".
Please see additional notes below about subdomains.

FTP
NOTE: we have extensive documentation in the "Hosting" section linked from our main page HERE

Q. Where can I download a free FTP program?
A. We recommend downloading WS FTP from www.download.com

Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.

Q. Why doesn't my ftp password change when I change my cPanel password?
A. Please allow up to 24 hours for your FTP password to sync with your cPanel password.

Paths
Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail

Email
For step-by-step video instruction on using all features of your Control Panel HERE

Q. How do I create email accounts?
A. To create an email account login to your control panel and click the small icon on the right named MAIL, then click Add/remove email account's. Stepe by step instructions are HERE

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming (POP) and outgoing (SMTP) mail servers put:

mail.yourdomain.com

Q. Where do I go to check my emails using my browser?
A. www.yourdomain.com/webmail/
You can access your mail at any time from any computer in the world.

Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use; after doing so Bookmark the page.

CGI / PHP / MySql / JSP
Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that you CHMOD them to 755
Please note we do not support ASP pages (our servers are UNIX and ASP pages work best on Windows servers).

Q. How do I create databases and manage them?
A. Login to your cpanel and click the small icon on the right named MySQL Databases.
There are 3 steps:

1. Create the database
2. Create a User and Password
3. Give the user Permission to access the database

After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.

For step-by-step video instruction on using all features of your Control Panel including mySQL HERE

Software Versions
Q. What version of php / perl / MySQL are you using?
A. We are using the latest version

Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent stable Cpanel version.

Billing

Q. How do I get the 30 day money back?
A. Simply email us your username, password, and why you wish to cancel within thirty days, and we process your refund in less then 24 hours.

Q. How do I make a payment?
A. All payments are initially made at signup; we send you email to renew 1 month prior to the expiration of your hosting date.

Q. How do I stop billing?
A. If you wish to close your account simply email us your username, password, and why you wish to cancel. You must also include the line "I give you permission to delete my website and all of it's content" in the email.

SSL
Q. What is the difference between shared ssl and private ssl?

A shared ssl displays in your browser as
https://IP.IP.IP.IP/~yourusername/

A private ssl displays as
https://www.yourdomain.com in the address bar.

Q. How do I purchase a private ssl from you and what type is it?

A. Please email to do so.

Q. Whats the path to the free shared ssl?

A. We need to activate the shared ssl on each site manually that will require it.

Q. I'm going to purchase my own ssl what do I need to know?

A. Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a $100.00 installation fee.

Q. How do I transfer a ssl?

A. Every place that sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from.

SubDomains
For step-by-step video instruction on using all features of your Control Panel HERE

Q. BEFORE SETTING UP A SUBDOMAIN:

To create a sub domain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.mysite.com so my subdomain name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.

Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain:
name.forum.aol.com is a subdomain.
www.forum.aol.com is not a subdomain.

AddOn Domains
For step-by-step video instruction on using all features of your Control Panel HERE

Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out of a folder in your main site's ftp.

Q. BEFORE SETTING UP AN ADDON DOMAIN:

A. You cannot create an addon domain if your dns hasn't proprograted to the server already. So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain.

There are three fields cPanel asks for when creating an addon domain.

1. "New Domain Name:" You will put in the newdomain.com - do not put www in the name!

2. "Username/directory/subdomain Name:" This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!!

3. "Password:" Fill in any password you want here.

Q. Help - I created an addon domain, why did it say subdomain added?!
A. It creates it as a subdomain by creating the folder within your main site's ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain by cPanel when in fact it is an addon domain.

If you are unable to find the answer to your question please try our other support site here: eSupport24

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