Your Hosting Account 

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The details on this page answer 99% of the questions we get asked!

If you are unable to find the answer to your question please try our other support site here:


To connect to your hosting account you will need the following pieces of information from your Welcome email:

Your User Name........(case sensitive)
Your Password..........(case sensitive)
Your Host Address....

Account structure:

Web Directories


- This directory holds your access log files


- Mail area for your domain (no need to touch this!)


- same as the WWW folder :
This is where your site files will go


- Files for your anonymous FTP


- same as the public_html folder


When you upload your site to the Internet, you will want to make sure that you name your home page index.html, as this is how our system will recognize your page.

Other default pages are feasible (index.htm, default.htm, index.phtml), but the default "Welcome" page that comes with every new account is named index.html, and will not be replaced unless it is specifically deleted or overwritten by your own index.html.

When you first FTP into your account, you'll be taken to your "Home" directory. Don't confuse this with your "web directory." The home directory is "not" accessible to the World Wide Web; it's a private directory where critical system files reside. The /public_html or /www directory is where web accessible files are placed.

As soon as a file is uploaded to the web server, it is available for all to see.  If, after uploading a file, you are still unable to see the updated file via your browser, try hitting the "Refresh" or "Reload" button.   Some browsers - particularly Netscape - have very tenacious "caches" - places where pages are temporarily stored on your computer.   You may need to manually empty your browser cache to see a new or updated page on your site.


For step-by-step video instruction on using all features of your Control Panel HERE

To access your control panel:

It is through your Control Panel that you are able to control all aspects of your hosting account. For example:
- set up emails
- webmail ... read your email using any computer in the world
- subdomains .... for example:

For step-by-step video instruction on using all features of your Control Panel HERE

BANDWIDTH and the myth of "Unlimited Bandwidth"

How to configure CUTE_FTP

How to configure WS-FTP

Using FrontPage

Search Engine List Search engines and directories you should submit your site to



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